I strive to provide the level of service and experience I'd like to receive for myself, so any feedback is welcome.

Why is there a 50% deposit to confirm my appointment?

This is a new policy I’ve needed to implement after quite a few last-minute cancellations. I understand that things happen unexpectedly, but when an appointment is booked, that time is set aside, especially for you. If you forget or decide to do something else, I run at a loss, meaning I wouldn’t be in business for very long! If you are sick or have an emergency and need to reschedule your appointment at the last minute, I’m happy to do that, but please respect my time and business.

How long have you been a Beauty Therapist?

About 12 years, and I’ve worked from my current address for over 10 years. I also have qualifications as an Integrative Nutrition Health Coach and a Fitness Instructor. I’m passionate about natural, healthy living and love sharing that with my clients.

How often should I have a facial? 

As our skin renews every 28 days, a once-a-month facial is ideal. However, this isn’t always possible, so I recommend a facial at least 4 times a year with each seasonal change.

How often do my brows need doing?

It’s an individual thing, as we’re all unique, but the average is every 4 weeks. 

What should I expect during my first visit to Restore Face Body Soul? 

First of all, don't be nervous! I understand you’ve had an ordinary facial or a ‘ bad’ brow experience. It’s happened to me as well. I aim to give each client the experience I want for myself. You can see my reviews here or on Facebook or Google. If you’re unhappy with your experience, please let me know, and I’ll do my best to make it up to you.

Do I have to buy a bunch of expensive products?

I have a Skin Care Collection, but I'm not a salesperson :) I'm more interested in you using your products. I recommend a simple and effective Restore Natural Skincare routine if you want to update or start a daily skincare routine.

I work during the week. Do you have evening or weekend appointments?

Yes - I’m available alternate Saturdays and Tuesday and Thursday evenings.

How come no one answers the phone when I call?

I don't have a receptionist, it's just me, and I’m usually with a client. Appointments can be scheduled online, and I respond to texts and emails twice daily - morning and evening. If you leave a voice message, I’ll return your call, (usually in the evening after my work day finishes), but I don’t return missed calls.

Can I bring my children?

No. I love kids, but having them in the studio is not suitable. This will distract me from giving you the best treatment and is less relaxing for you. (There are also many valuable/hazardous things for them to touch.) Please book a time when you are child-free.

Why is there a fee for last-minute cancellations?

When you book an appointment, that time is reserved especially for you. Appointments cancelled with less than 48 hours’ notice incur a 50% cancellation fee as it is very hard to fill appointments at the last minute, and I run at a loss. If I can fill that appointment, your fee will be fully refunded.

What happens if I'm late?

Clients arriving more than 15 minutes after their appointment may be rescheduled, as giving adequate service in the remaining time is not always possible.

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